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Save Money – How To Talk To Customer Service

10.19.2009 by Matt Jabs //

It doesn’t take magic fairy dust to get customer service reps to give you a “good deal.”  A lot of times all you have to do is practice the lost art of being nice!

STOP overpaying for monthly services.  STOP overpaying at the store.  LOWER YOUR BILLS with a simple phone call.  GET SALE PRICES even when items are not on sale.

Most people overpay for just about everything these days – but usually lower bills and discounted prices are just a matter of employing a few simple, old fashioned tips!

Sound too good to be true?  It’s not… A lot of times all you have to do is ask!

Proven Tips to Help Save You Money…

While some CSR’s (Customer Service Reps) are trained to try and dissuade you from your dream of reduced expenses, others wouldn’t mind giving you a break at all… as long as you treated them right!  Here are a few tried and true pointers that I use every nearly every day.  Enjoy!

  1. You HAVE to ask – If you do not ask for a discount… no one is going to give it to you.  Quit waiting for money to fall from the sky and go make something happen!  This tip is the one that saves me the most money.  I use it everywhere I go.  Later on in the article I’ll share one of my bigger wins from using this priceless advice.
  2. ALWAYS maintain an excellent spirit when dealing with the CSR – The old adage, “You catch more flies with honey than with vinegar” is quite true.  Simply consider how you would want to be addressed then give the CSR the same respect and courtesy.  After all… they probably catch flack all day so if talking to you is a pleasure for them, they are likely to do whatever they can for you.
  3. Maintain separation between the CSR and the company itself – This is an awesome tactic that is CRUCIAL to your success in lowering costs.  Basically you want to create a distinction between the CSR and the company they work for.  This allows you to voice your displeasure with the company, while not attributing any of the displeasure to the person you’re talking to.  For example instead of saying, “You are charging me too much for Internet”, say something like… “I am just really unhappy with how much Comcast is charging me for service, especially with all the other options out there.”
  4. Get the CSR to empathize with your situation – Now that you have created that separation between them and the company… you can easily place them in your situation.  Say something like, “What would you do if you were me?” Or simply, “How would you feel if you were in my shoes?”  Or, “you know what I mean right… you’re trying to make a living just like me right?”
  5. Use the company’s competitor’s prices and services against them – If you use Comcast for Internet, talk about the low prices AT&T is offering on residential DSL service with similar speeds.  Say to them, “I will stay with Comcast if they can match AT&T‘s prices, otherwise I‘m going to have cancel and go with AT&T.  I mean, what would you do if you were in my shoes?“
  6. Be willing to discontinue the service – Ultimately if you are not truly willing to leave your current provider, you will be less authoritative and they will be less likely to oblige you.  Make sure before making this decision you discuss it with your wife and/or family.  Be sure to explain the alternatives, and also key on possible benefits of canceling the service altogether.
  7. Be confident and persistent – Just as you are much more likely to listen to someone who delivers a confident and meaningful argument, so the CSR will be too.  Before you call, make a plan of action.  Write down the reasons why you need the price reduced along with price quotes from several other providers.  If you are prepared and resolved, the CSR will have a hard time denying your request…it worked for me!!
Employing these tips has saved me thousands of dollars over the course of the last few years!

Don’t Limit These Stratagem to Phone Calls…

One of my “biggest wins” experienced from these strategies happened earlier this year when I was installing my back yard paver patio.

  • We went to our local home improvement store (Menards) to purchase our supplies
  • We sized out our patio using their friendly computer system (I got the CSR to help me so I could “buddy up” with him)
  • We picked out all the patio stones and peripherals we needed for installation
  • We went to the desk to have the CSR price out our goods
  • After he gave me the price I said, “Hey man… since I’m spending so much here (it was around $1,800) do you think I could get some sort of discount?”  Almost without hesitation he replied, “Sure.  Let me go ask my supervisor what we can do for you.”  He came back and offered to give me the last sale price on every item I was purchasing. When it was all said and done we saved over $300 just like that!

What are you waiting for?

Go try this out and let us know what happened in the comments below.

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DFA is passionately dedicated to helping people break the bondage of debt and work toward financial freedom using biblical principles.

Photo credit to Kennedy Garrett

Categories // Money Management Tags // money, relationships, Savings

Should We Pay Children Allowance?

09.16.2009 by Matt Jabs //

Should We Pay Children AllowanceIn these economic times it is not only crucial that we reevaluate the way we handle our finances, but also the way we teach our children to handle theirs.

This post is not written to reiterate popular modern methods of teaching children about money, but rather to help us move toward a proper system of training, regardless of what is currently popular.

Children learn from watching their parents behavior, not from listening to what their parents preach. Understanding that, the best way to train children on the proper use of finances is to use our own finances properly.

A Proper Approach to Allowance

I believe we are doing our children a disservice if we give allowance solely as a reward for doing chores.  Allowance should be given for use as a tool to train them on budgeting and how to handle their finances, not as a reward for completing household chores. Do you agree with this philosophy?  Before you answer that question… read on.

Most commonly, a family is an interdependent group of people living together in a love relationship.  Members of the family depend on each other and work together for the benefit of the unit as a whole.  They share most everything and do not benefit by keeping separate accounts of “yours and mine.”  Just as parents make dinner, wash dishes, clean the home, and offer transportation without expectation of allowance… children should be trained to contribute in much the same way.

By paying children for daily chores we are actually robbing them of their opportunity to contribute based on love, and instead teaching them that they should be paid for their contribution to the family.

So what about reward for excellent behavior?  Rewards should be given for going above and beyond the normal call of duty – thus earning a bonus – but not for performing everyday tasks.

A Proper Distribution

Since allowance is a tool used to train the child on the matter of proper money management… what about taxes?  I believe children should have taxes taken out of their allowance in order to paint them a more accurate portrait of how money is handled in “the real world.” Some may find this legalistic, but I’d rather they be as prepared for reality as possible.

Here is a solid outline for proper distribution of their allowance.  Take this and make it your own based on your situation.

  • 15% giving – Based on gross amount… taken before taxes or anything else.
  • 10% to taxes – Just as we have to pay taxes as an adult, we should give the child a similar opportunity… after all the idea is to train them.  Put this amount back into their college savings fund or some other savings account to be used for their future.  It may not seem like a lot, but remember… every penny counts!
  • 25% to savings – What to save for?  This is a very personal matter to be determined by the parents.  If nothing else, simply save it to save it.
  • 25% to bills – This is a very powerful concept, so keep an open mind here!  This money should go back to the parents and gives the children the unique opportunity to contribute to the household bills.  This builds confidence, self-worth, and an unmatchable feeling of usefulness.  This philosophy can also be used to teach them to conserve spending on household utilities, groceries, etc.  As much as possible, try to involve them in the bill paying/grocery shopping process… doing so will give them a “vested interest” in cutting costs.
  • 25% to spending – This can be used as the child desires, but be careful here – proper use of this portion is critical in shaping their future spending habits.  If they want to spend it, they can spend it.  If they want to roll it into their savings, they can do that as well.  If they want to help out with bills, that too should be welcomed!  I think  you will be surprised by how much of it they simply want to give back to you in an effort to further “help out” with the costs of running the home!  Always make yourself available to help them make these decisions.

Give the children all their money up front, so they can see it and physically handle it.  Then help them divvy it up according to the distribution system you set up.  Also, include a statement of distribution so the child can see where all their money goes; just as your employer does with your paycheck.  Do not simply withhold a certain amount, because you want them to be as involved as possible.

What do you think?

Although we do not currently have children, we have interviewed several of our relatives on this matter, my wife also holds a masters degree in child psychology, and the concepts I’m about to lay out make perfect sense – although they will challenge you since they are not in-line with the popular way of doing things (which in my opinion is a good thing!)

For those of you that currently have children, what are some challenges I’ll face while trying to implement this system?  What system do you have in place?

*******

Categories // Giving, Money Management Tags // Children, money

In God We Trust – Not In Money, Fame, and Fortune

06.30.2009 by Guest Author //

In God We Trust - Not in Money, Fame, and Fortune

This is a guest post by Kevin Mercadante at OutOfYourRut.com – Kevin is also a new Twitter user (@KevinMercadante) so show your support by giving him a follow.

Ed McMahon on Tuesday; Farrah Fawcett Thursday morning; Michael Jackson Thursday afternoon; Billy Mays on Sunday.  Three died, as we say “before their time”.  It isn’t unusual to awaken to the news that a celebrity has passed away, and while we might listen and give pause, by the next day we’re back to business as usual.  But four in a space of less than one week-two in a single day-THAT has to make you think.

McMahon, Fawcett, Jackson, Mays; they weren’t ordinary people, not like you and me.  They were stars, household names.  You knew who they were even if you didn’t like them. You had no choice; their faces and their stories, for good or ill, crowded the pages and images of the popular media.  We saw their lives in every minute detail-their struggles, triumphs, tragedies, relationships and even legal entanglements-play  out as if life was their stage, and we their audience.  They weren’t just living life, they were leading it; by certain definitions, they were the best examples of what we might become, could become, if only…

Alas, Behind the Facade, Even the Stars Are Human

I don’t remember life before Ed McMahon, and while I wasn’t a committed fan of his, he seemed to always be there, like an icon of Old Hollywood.  He was steady and reliable with a disarming wit that made him a somehow comfortable and credible figure, if such can be said of any TV personality.  But lest anyone think fame and fortune are insulation against disaster, in 1995 McMahon lost a son to cancer, and after decades of success in the public limelight, stories abounded of McMahon’s financial troubles, including a protracted foreclosure saga on his Beverly Hills mansion.

Unless you’re over 40, you may not completely comprehend the pure celebrity that was Farrah Fawcett.  On a single night in the fall of 1976 she hit the scene and literally seized the culture from what ever forces had held it before.  For guys, it was undeniably a sexual thing (OK, there I said it).  For girls, she was glamour personified and all things Farrah were to be imitated, especially her hair style.  She was a figure who defined the style of a decade, and she accomplished it all largely in only a single season of full time work on the mega hit series Charlie’s Angels. For a season of life, Farrah wasn’t human; she was somehow superhuman, as if she’d risen above the human condition and ascended to something higher.

But like Ed McMahon, Farrah Fawcett’s life wasn’t trouble free either, especially at the end.  Before her death she struggled in a three year battle with cancer, and only weeks before her death, her son-her only child-was serving a drug related sentence and was unable to be with her at her death.

Michael Jackson was a once-in-a-generation mega talent who could entertain us to the rafters but, for reasons beyond himself, seemed to bring out the worst in us on a number of fronts.  When Jackson was on top of his game, he didn’t have fans so much as he had disciples-people who hung on every song, every word, every public performance, every nuance of his being.  There’s something unhealthy about that level of devotion to a performer, or to any human being, and Jackson wasn’t the first star to have such a devoted group of followers, but his was one of the biggest ever.

On the flip side, when Jackson’s much covered, much celebrated legal entanglements dominated the media, it was disturbing to hear the number of people who 1) didn’t know him or his alleged victims personally, 2) weren’t present or otherwise involved in his trial and 3) had no access to the facts or evidence in the case, yet were steadfastly certain of his guilt. There was something about Jackson and the charges against him that made “good people” feel better about themselves by virtue of their belief and profession of his guilt.

So much for “Let he among you who is without sin, let him cast the first stone” (John 8:7); that pivotal verse gets thrown under the bus-with the accused-when ever there’s a trial.  Even though we don’t know the facts or the people involved, we still know-right?  God have mercy on us all!

Billy Mays wasn’t the only TV pitchman to achieve star status, but he took it to a higher level by becoming the venue’s only superstar.   A man of humble beginnings, he spent many years pitching products at state fairs and on the boardwalk in Atlantic City, NJ, before becoming one of the most recognizable faces in America only a few years ago.

While there isn’t any “dirt” on his personal life, which by all accounts was one led quietly, on the air he was a bit, well…obnoxious!  But that was part of his edge, or even of his “charm”, if you prefer.  It was the X factor in his personality that drew us to him, and maybe more importantly, made us recognize immediately anytime he came on TV.

The Things of This World

So why am I writing about this on a personal finance blog — a Christian one at that?  And what at all does it have to do with the topics contained in this site?  Maybe nothing, maybe everything.

This is one of those moments in time when all there is about the world looks a bit shaky, a little less certain.   It begs the question, if the “stars” have fallen what does that mean for us mere mortals? Perhaps this is a moment when God is calling on us, reminding us not to dig in too deep, not to put faith in the things of this world.

Our culture is obsessed with money.   Our culture is also obsessed with celebrity.  The combination of the two can produce something that looks remarkably like the mental and emotional images of what we might call “the perfect life”.

Maybe perfect is too strong a word, but if we can be rich and famous, we may reason that, we can find a way to deal with the rest. This is the image we’re force-fed all the time by the media.  Why else is the media so smitten with how celebrities dress, what they do, where they go, their relationships, who they hang with and even what their opinions are on subjects they clearly know little about?  And why does anyone even care?  Because we’re rooted in this world, because we might dare to think that nirvana is attainable as evidenced by some who seem to have reached it.

If we’re completely honest, even Christians can and do succumb to such thinking, and how could we not; we’re virtually surrounded by it.  But rest assured, there is no perfect life this side of heaven, nor was it ever meant to be.  We need to keep our desires and aspirations in check, our feet on the ground and our eyes fixed heavenward.

Perfection is not worth the pursuit, even and especially when it comes to money and personal finance.  We’re working through the muck of life and money, trying to do the best we can with the resources we have.  But all we can do is the best we can do-if we can even achieve that-and our primary focus needs to be on getting out of this world with our very souls, and not necessarily with the fattest 401k or a mortgage free home.

While we pursue better personal finances-and we’re called upon to be responsible stewards and providers for those dependent upon us-it’s worth remembering that not only will such achievements be temporary, but they also provide no salvation for us or the people around us.  An improved life perhaps, but perfection and salvation won’t be found in it, no matter how successful we may be.

At this moment, if we take nothing else from the deaths of these stars, we need to remember that if their money and their fame couldn’t save their lives, than nothing we in the invisible masses can do or attain will spare us either.

Live life as best you can, lower your expenses, payoff your debts, save for the future, but always remember that all that we can see is temporary and that true and permanent salvation cannot be had in this world, even if we become rich and famous.

Presidential Quotes on Trusting God

“Of all the dispositions and habits which lead to political prosperity, Religion and Morality are indispensable supports. In vain would that man claim the tribute of Patriotism, who should labor to subvert these great pillars of human happiness, these firmest props of the duties of Men and Citizens. The mere Politician, equally with the pious man, ought to respect and to cherish them. A volume could not trace all their connections with private and public felicity…And let us with caution indulge the supposition that morality can be maintained without religion. Whatever may be conceded to the influence of refined education on minds of peculiar structure, reason and experience both forbid us to expect that national morality can prevail in exclusion of religious principle.”
– George Washington in his Farewell Address of September 17, 1796.

“The world is very different now. For man holds in his mortal hands the power to abolish all forms of human poverty and all forms of human life. And yet the same revolutionary beliefs for which our forebears fought are still at issue around the globe—the belief that the rights of man come not from the generosity of the state, but from the hand of God…… Let every nation know, whether it wishes us well or ill, that we shall pay any price, bear any burden, meet any hardship, support any friend, oppose any foe to assure the survival and the success of liberty…… With a good conscience our only sure reward, with history the final judge of our deeds, let us go forth to lead the land we love, asking His blessing and His help, but knowing that here on earth God’s work must truly be our own.”
– John F. Kennedy at his Inaugural Address on January 20, 1961

“Without God, there is no virtue, because there’s no prompting of the conscience. Without God, we’re mired in the material, that flat world that tells us only what the senses perceive. Without God, there is a coarsening of the society. And without God, democracy will not and cannot long endure. If we ever forget that we’re one nation under God, then we will be a nation gone under. If I could just make a personal statement of my own — in these 3 1/2 years I have understood and known better than ever before the words of Lincoln, when he said that he would be the greatest fool on this footstool called Earth if he ever thought that for one moment he could perform the duties of that office without help from One who is stronger than all.”
– Ronald Reagan on September 20, 1983

DFA is passionately dedicated to helping others break the bondage of debt using biblical principles.

Categories // Spirituality Tags // jesus christ, money, Spirituality, wisdom

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Disclaimer

Content on Debt Free Adventure is for entertainment purposes only. Rates & offers from advertisers shown on this website may change without notice: please visit referenced sites for current information. Per FTC guidelines, this website may be compensated by companies mentioned through advertising, affiliate programs or otherwise. We respect your privacy. Privacy policy.

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